If you need to return any items please follow the instructions below:
1. Make sure you have read our Returns Policy for detailed information/instructions.
2. Fill out the ONLINE form below (or print blank form here).
3. Print completed form and include with your return items and send the package to:
Tilley and Grace, 27 Yew Tree Courtyard, Framlingham Road, Earl Soham, Suffolk IP13 7SG.
We cannot refund orders that have been lost in the post without a receipt for proof of postage.
Replacements & Credits
These will only be issued after the returned item has been received and inspected. Returns cannot be processed without proof of a fault, so please do not dispose of any items in question as we will not be able to replace or issue credit notes for these products.