We do our very best to ensure that all of our goods are perfect, however occasionally there may be a fault. If you should find a faulty item in your order then we would be happy to issue a replacement or credit note. Tilley & Grace will not accept returned items that have been damaged through misuse, neglect or accident.
RETURNING A PURCHASE
If, upon delivery, you notice that any of the products in your order are faulty, damaged or you are not 100% satisfied with your purchase, please follow the steps below:
- Notify us as soon as possible after receiving the goods either by telephone to the office on +441728 885 598 or email to firstname.lastname@example.org. We can only accept items that are returned within 6 months of their delivered date.
- Where possible, will then send you a replacement product along with a pre-paid returns label to send the product back to us (just pop the parcel in a post box or over the counter at a post office).
- For faulty jewellery items, please send us a photo via email to email@example.com (please then discard the item safely yourself).
- If requested, we will issue a credit on your account and we will send you a returns label to send the faulty product back to us (just pop the parcel in a post box or over the counter at a post office).
All products to be returned must be with their original packaging and be in an unworn condition. We will not refund goods that have been worn, or not in their original packaging or show obvious signs of abuse.
FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASE OF EARRINGS.